Privacy Policy

Levenacci (“us”, “we” and “our”) is committed to protecting the privacy of those who use and order products on our website

This Privacy Policy explains how we collect and process your personal data (data) through the use of our website, including any data you may provide through this website whilst you browse or when you purchase a product.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. Please read this Privacy Policy alongside our Terms & Conditions.

Contact Us

Levenacci is the data controller and is responsible for your personal data. If you have any questions about this privacy policy or our privacy practices, please contact us in the following way:

Email address:

Your Data Rights

Under certain circumstances you have rights under data protection laws in relation to your personal data, as follows:

The right to access the personal data we hold on you and other information about how we use it, who we share it with, where we obtain it, and how long we keep it for. We will usually have one month to respond, except for complex or multiple requests where this may be extended by a further two months. A fee is not normally chargeable for such a request, but if we choose to respond to any manifestly unfounded or excessive requests, we may charge a reasonable fee for doing so.

The right to request that we correct and update any inaccurate or out-of-date personal data we hold about you.

The right to data portability, which means the right to receive an electronically readable copy of your data, where your personal data was collected with your consent or under the performance of a contract, and our processing of that personal data is carried out by automated means.

The right to withdraw your consent to the processing of your personal data at any time, where such processing is subject to your consent.

The right to object to the processing of your personal data or to request that we erase your data, where we no longer have a legitimate reason for processing such data or it is being processed unlawfully.

The right to lodge a complaint with the Vietnam data protection regulator, if you think that we are breaching your rights under Data Protection Law.

We may ask for more information from you to verify your identity or clarify the nature of your request before we can respond in full.

What is your legal basis for processing?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Where is it necessary for the performance of a contract with you, in particular in relation to the placing of an order on our website and shipping such goods.

We will rely on our legitimate interests to conduct such activities as:

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

To understand the effectiveness of the advertising we serve to you.

To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

Such legitimate interests include the provision of administration and IT services, network security, to prevent fraud, to study how customers use our website and products, to develop them, to grow our business, and informing our marketing strategy.

What data do you collect from me?

When you use our website, we collect data in the following ways:

Data you submit to us. When purchasing an item or when communicating with us (for example to request information about, or report a problem with, our website or our products, or when you sign up for marketing emails or amend your marketing preferences) you provide us with data about yourself. This data may include your name, address, e-mail address, phone number, and location.

Technical data we collect from you. Technical data, about your device and your visit, which is generated when you use our website, will be collected by us, in some cases by third parties. This includes:

Device Data: we collect data on the type of device or platform (such as a computer or mobile device) used by you to access our website. This includes data about the device itself, its operating system, the web browser type and version you use, and your browser language and plug-ins. We collect additional data when you access our website from a mobile device, for example, data relating to your mobile network. This data is collected /stored by Google Analytics.

Location data: your use of our website generates geographical data, including the location, time zone of your device, and IP address, which is collected by Google Analytics.

Log data about your visit: use of our website automatically generates data about your unique visit which we log using a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. This includes data about your internet service provider, the number and timing of clicks to and from our website content; pages viewed; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We do this to find out things such as the number of visitors to the various parts of the site in order to optimize your experience. This information is only processed in a way that does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

How and why do you use my data?

We shall respect and protect the privacy of your data, and it will only be used as necessary for the purposes set out below.

1. Data you submit to us.

We use this data in order to:

take and fulfill customer orders for products;
process payment for your products *;
obtain credit authorization from your card issuer *;
contact you with any queries about your order;
generate reports for accounting purposes;
send you marketing emails/newsletters which you have asked to receive;
enable us to comply, monitor compliance with, carry out our obligations, or exercise our rights under this Privacy Policy, and our Terms & Conditions;
delete or anonymize your data.

*Note: We (Levenacci) do not collect or store ANY customer payment details. This is done using trusted third-party suppliers (visa, etc…), who collect and safeguard this data.

2. Technical data we collect.

We use this data to:

administer our website and for our own troubleshooting, analysis, testing, research, and statistical purposes;
improve and optimize our website and the way content is presented;
keep our website safe and secure;
allow you to use interactive features of our website;
enable us to comply, monitor compliance with, carry out our obligations or exercise our rights under the Privacy Policy, and our Terms & Conditions;
delete or anonymize your data.

Will you disclose my data to third parties?

We will not sell, exchange or otherwise distribute your personal information to unaffiliated third parties without your consent, except to the extent required by applicable laws and regulations, or as set out in this Privacy Policy.

We share data we collect within our corporate group and with selected trusted third parties including:

our business partners, suppliers, and sub-contractors in order to provide our services (for example where we enter into agreements with third parties who provide services to us or on our behalf relating to the performance of a contract with you);

analytics and search engine providers that assist us in the improvement of our website and the services we provide;

We will disclose the data we collect to third parties:

if we are under a duty to disclose or share your data in order to comply with any legal obligation or legal process (for example, a court order), or in order to enforce or apply our contractual rights, including the Terms & Conditions, or any other agreement; in order to protect the rights, property, or safety of our website users, or others. This includes exchanging data with other companies and organizations for the purposes of fraud protection.

How and where do you store my data?

We take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

When you place an order on our website, you submit your data to one of our third-party suppliers (Data processors) on our behalf.

Your order data will be held for the duration of 5 years from the end of the financial year in which the transaction was made, to comply with our legal and contractual obligations. After this period it is anonymized and held for statistical / record-keeping purposes, and any data that could be used to identify you will be deleted.

Technical data such as your IP address collected on our behalf by Google Analytics when visiting our site, will be kept indefinitely and only be processed in a way that does not identify any individual user. This data will not be combined with other data in order to identify you. We do not make, nor do we allow Google to make, any attempt to find out the identities of those visiting our website.

How do you ensure my data is secure?

We take appropriate technical and organizational measures, physical and electronic, to ensure the security of your data and only work with trusted third parties who provide equivalent protections sufficiently. However, the transmission of information via the internet is not completely secure. We do our best to protect your data, though we cannot guarantee the security of your data transmitted to our websites and any transmission is at your own risk.

What about amendments to this Privacy Policy?

Any changes to our Privacy Policy will be posted on this page or by other means of communication where appropriate. Please revisit this page from time to time to see any amendments or revisions, as the version then in force will apply whenever you use our website and your continued use of our website confirms your acceptance of the amended Privacy Policy.

If you have any additional questions about how we use your personal data after reading this Privacy Policy please contact:

Issued: June 2022