Terms and Conditions

These are the terms and conditions on which we agree to supply you with products ordered on our website WWW.LEVENACCI.COM. Please read these terms carefully before you submit your order to us.


1.1 Who we are.

We are Levenacci.

1.2 How to contact us.

You can contact us at levenacci@gmail.com

1.3 How we may contact you.

If we have to contact you we will do so by telephone, email, or (if necessary), using the contact details you provided to us when placing your order.

Your order

2.1 How we will accept your order?

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.2 If we cannot accept your order.

If we are unable to get your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production-run products. After all, we have identified an error in the price or description of the product, or we have identified your order as attempting to use methods generated by a script, macro, bot, or through the use of other automated devices.

2.3 Your order number.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Our products

3.1 Availability.

We try to ensure that the website does not have any technical problems and that the products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. If your ordered items are unavailable, we will notify you as soon as we can.

3.2 Products may vary slightly from their pictures.

The images of the products on our website are for illustrative purposes only. Please note that colors on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor setups and operating systems.


4.1 When your order will be shipped?

The estimated delivery times are set out on our Delivery information site. Once we have dispatched your order, we will send you an email confirming that your order is on its way.

4.2 Delivery costs.

The costs will be as displayed to you on our website before checkout.

4.3 If you are not at home when the product is delivered.

If no one is available at your address to take delivery and the products cannot be posted, we will leave you a note informing you of how to rearrange delivery (if possible) or collect the products from a local depot.

4.4 When you become responsible for the product.

The product will be your responsibility once delivered to the address you gave us.

4.5 When you own products.

You own a product once we have received payment in full.


4.7 If you do not re-arrange delivery.

If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 8.2 will apply.

4.8 We are not responsible for delays outside our control.

If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Price and payment

Paying for your order.

The price of the order and delivery costs will be in VND and will be indicated during the order process. We accept payment for orders by Visa.

Returns policy

6.1 Returns.

If you are not 100% satisfied with your purchase you can return your products for a full refund, provided we get them back within 7 days and in the perfect original sale-able condition in the original packaging and with all tags attached.

For a refund, please fill out the returns form included with your order and return the products to our returns address:

You are responsible for any return shipping charges except returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post.

If you did not receive a “Product I wish to return form”, please contact us via email at levenacci@gmail.com

6.2 What happens if we got the price wrong?

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product’s correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.

Additional statutory right to cancel the contract

7.1 How we will refund you?

We will refund you the price you paid for the products, together with any outbound delivery costs, by the method you used for payment. However, we may make deductions from the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way that means they are not in the perfect original sale-able condition in the original packaging and with all tags attached. If we refund you the price paid before we can inspect the products and later discover you have unacceptably handled them, you must pay us an appropriate amount.

7.2 When we will refund you?

We will make any refund due to you within 7 days after the day on which we receive the product back from you.

Our rights to end the contract

8.1 We may end the contract if you break it.

We may end the contract for a product at any time by email to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or

(b) you do not, within a reasonable time, allow us to deliver the products to you.

8.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in paragraph 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Queries and complaints

How to tell us about problems.

If you have any questions or complaints about the product, please get in touch with us. You can email us at levenacci@gmail.com

Our responsibility for loss or damage suffered by you


We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

Other important terms

11.1 We may change these terms and conditions from time to time.

11.2 Nobody else has any rights under these terms and conditions.

This contract is between you and us. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these terms.

11.3 If a court or relevant authority finds part of these terms unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Issued: June 2022